Refund & Returns Policy

Refunds and Returns Policy
Effective Date: February 4, 2025

Thank you for shopping with Andrea’s Earth LLC. We take pride in crafting high-quality crystal jewelry for self-care and meaningful gifting. If you are not fully satisfied with your purchase, we’re here to help! Please review our Refunds and Returns Policy below to understand the process, conditions, and timeframes for returns and refunds.

1. Eligibility for Returns

We accept returns within 30** days of the delivery date** under the following conditions:

  • Items must be unused, unworn, and in their original packaging.
  • Items must be free from damage, alterations, or signs of wear.
  • Proof of purchase (order confirmation or receipt) is required.
  • Custom or personalized jewelry cannot be returned or refunded unless defective or incorrect.

If your item does not meet these conditions, we reserve the right to reject the return.

2. How to Initiate a Return

To request a return, please follow these steps:

  1. Email us atdreamteam.websitedesign@gmail.com with the following details:
    • Your order number
    • The item(s) you wish to return
    • Reason for the return
    • Clear photos if the item is damaged or defective
  2. Wait for Approval: Our team will review your request and respond within 2-3 business days.
  3. Ship the Item: If your return is approved, you will receive return shipping instructions. The item must be shipped back within 7 days of return approval.

3. Refunds & Processing

  • Approved refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the returned item.
  • Shipping fees are non-refundable, except in cases where the item was defective or incorrect.
  • If your return is rejected, we will notify you via email and return the item to you at your expense.

4. Exchanges

We only offer exchanges for defective or incorrect items. If you receive a damaged or wrong product, please contact us within 7 days of delivery to request a replacement.

5. Non-Returnable Items

The following items cannot be returned or refunded:

  • Custom or personalized jewelry
  • Gift cards
  • Items marked as final sale

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item was defective or incorrect.
  • We recommend using a trackable shipping method to ensure the item reaches us safely.
  • Andrea’s Earth LLC is not responsible for lost or undelivered return packages.

7. Contact Information

For any return or refund inquiries, please contact us:

We appreciate your business and are committed to ensuring a smooth return process. If you have any questions, don’t hesitate to reach out!